FAQs in Hamburg

Use our booking calendar to view and book dates:

To the booking calendar

You can find all current availability and prices in the booking calendar.
We use the same booking calendar internally. So you’ll always be quicker if you check it yourself.

If your desired time is not available, then…

a) we are already fully booked. Use our waiting list and we will let you know if the time becomes available again.

b) the time is outside our opening hours.

c) we have not yet opened our booking for this time. Write us a message or come back in a few weeks.

Christmas party season from 15 November to 23 December
We host a large number of Christmas parties between 15 November and 23 December.

In order to plan the Christmas parties ideally, we are closing bookings for other groups during the week during this period. Weekends are not affected and can be booked as normal.

The remaining places will then be released for booking for all groups on the Friday of the previous week.

It is best to put yourself on the waiting list so that you are the first to know when places become available.

If the whole month is not yet bookable, then we have not yet opened the booking for this time.

Just write us a message or check back in a few weeks.

If your desired date is booked, you can put your name on the waiting list. You will find the link to the waiting list below the possible start times in the booking calendar.

To add your name to the waiting list, all you have to do is enter the period in which you can start.

If you are on the waiting list, we will send you an email as soon as a start time becomes available within your time period (e.g. because another group has canceled).

For groups of 7 players or more, we also offer appointments outside our regular opening hours.

If you book an appointment outside our regular opening hours, your visit will be subject to a minimum price of 180 €.

If you later reduce the price to below 180 € by changing the number of players, for example, you will still pay 180 € in the end.

We also recommend that you book an appointment online in advance for a spontaneous visit. This is also possible at short notice.

That way you can be sure that we really do have space for you and that we are open.

We currently have a maximum capacity of 66 players at any one time.

If you are a larger group, just write us a message and we will see if there is a solution to accommodate you.

All bookings with Gamer are initially reservations. This means that you can cancel them at any time.

Please note, however, that we also offer ticket types where you have to pay before your visit or where you can no longer cancel free of charge after a certain day.

You can find all information about the tickets in the ticket selection in the booking process.

The prices for your visit depend on various parameters:

1) We adapt the processes and content of our experience to the target group. That’s why we have different prices for friends, families, team events, students or JGAs.

2) Some types of ticket allow you to cancel at any time free of charge and only pay on site — but booking is always done online. These tickets cost a little more.

3) We adapt our prices to demand. If you come at our peak times (e.g. on Saturday afternoon) you pay a little more, at off-peak times (e.g. during the week) it is cheaper. It is also worth booking early.

So there is no one price at Gamer. Just click through the booking process to find out how much your visit will cost.

As a private customer, you can pay online by debit or credit card (Visa or Mastercard), PayPal or bank transfer. Unfortunately, it is not possible to pay on site by cash or card.

As a corporate customer, you can pay online by bank transfer. Unfortunately, it is not possible to pay on site with cash or card.

As a corporate customer, payment by invoice after the visit is also possible. For this we need a declaration of assumption of costs. Please fill it out and send it by email to hamburg@gamer.now. You can find the form here:

Download declaration of assumption of costs for gamers

A visit can also be paid through multiple payments.

We will be happy to provide you with a non-binding offer. You can put together the offer yourself here:

Create non-binding offer

You can manage your booking yourself at any time using the link in the confirmation email – change the number of players or reschedule the date and time.

The email also shows the deadline until which changes are free of charge.

Increasing the number of players is always possible, as long as there are still free spots in the chosen time slot.

Cancellation
You can cancel your visit yourself at any time. Simply use the link in the email confirming your booking.

The email will also tell you whether your cancellation is still free of charge.

Refunds
If you have paid too much for no reason, simply send us a message to hamburg@gamer.now and we will refund your money.

Please note that we always refund AFTER the visit so that we do not have to refund multiple times in case of doubt.

Refunds are usually made to the original payment method. If you paid by bank transfer, please provide us with your account details so that we can transfer the money directly to you.

My voucher does not work
All vouchers must still be valid and have not yet been used. In addition, there are some vouchers with additional conditions on the number of players in the visit or the branch of the visit.

Use multiple vouchers
You can also add several vouchers one after the other when booking. Please note, referral vouchers cannot be combined with other vouchers.

Use vouchers pro rata
Vouchers cannot be used pro rata. However, we can split your voucher for you. Simply send us a message.

Buy voucher
You can buy vouchers here

Discounts for large groups
Large groups of 7 or more players automatically receive a discount of 1 € per player when booking (except on Saturdays).

Discounts for students & seniors
We currently do not offer discounts for students and senior citizens.

Discounts for children
The child discount applies only to selected family packages and is limited to a maximum of 5 children per booking; at least one player must be booked at the full price. The child discount does not apply to the children’s birthday package — instead, at many locations the birthday child plays for free from 7 booked participants onwards.

Of course, we will issue you with an invoice. You can create this yourself. To do so, visit the page for editing your visit. You will find the link in the booking email.

Are you a corporate customer? Then we will automatically send you an email for invoice creation after your visit.

To create an invoice, you must enter the invoice recipient’s name and address.

Immediately after your booking, we will send you an email with the code for your visit. You will need this code to become part of the visit after registering.

As soon as you are part of the visit, you will also have access to a link & QR code with which other players can register directly without a code.

Bookings during peak times must include a benefits package.

This is not a subscription. The benefits package is valid for 6 months from the date of the visit and then ends automatically.

The benefits apply in all Gamer locations and to every player who participates in the visit.

The benefits package:
a) Allows booking during peak times.
b) Increases the rewards that players receive during their visit.
c) Increases the value of the vouchers in the newsletter.
d) Prevents price markups for future bookings (you must be logged in for the next booking).

The duration of your visit depends on the number of duels. You can choose how many duels you play when booking.

A tournament with 7 duels lasts around 75 to 105 minutes. However, you can of course take more time or extend it at the end.

It is best to plan your arrival 10 to 15 minutes before the start of the visit.

With Gamer, you play together with friends, family or colleagues in an exciting tournament. You can split up into teams or play everyone against everyone else.

During a visit, each of you will compete in several duels. A duel is a 1-on-1 in one of our many games of skill, sport, knowledge, tactics or speed.

At the end, the winning team or tournament winner is crowned!

What is included?
When booking, you can see whether drinks and/or snacks are included in your visit.

Bringing food
You are allowed to bring snacks if they don’t make a mess and don’t require cutlery.

Alcoholic drinks
It is generally not permitted to bring alcoholic drinks. However, we offer this as an included service or as an additional package for some bookings. If you are interested in this, just write us a message.

Restaurant Recommendations
We do not have our own facilities for a meal after the game. We therefore recommend the following restaurant nearby:

Ukitchen
L’Osteria

In principle, there are no breaks between games. Once you have finished a game, we will automatically assign you a new game and a new opponent. You then move directly from one game room to the next.

However, you can of course take a break at any time between two games to have a drink or go to the toilet. Our system will automatically put you on pause after a few minutes. As soon as you want to continue playing, simply click on the appropriate button in our app.

Of course, there are also situations in which all your nearest opponents are still playing, in which case you will be given a short break between two games.

If this is your first time with us, we recommend that you play 6 to 9 games. You will realize that you have already experienced so much that you will be positively exhausted.

We deliberately have more games on offer so that you can come back a second time. So don’t stress: Gamer is not about experiencing everything at once.

You’re a few minutes late? That’s no problem at all. If you are more than 10 minutes late, use the link in our reminder email to report the delay.

Depending on how busy we are, we may have to shorten your visit if you are 20 minutes late.

What to bring

You’ll have the best experience if everyone brings a charged smartphone. Up to 3 players can also share one. No app installation needed — we offer free WiFi on site.

What is the smartphone needed for?

You use it to sign up on our website via the browser and to control the tournament. For kids’ phones, please check in advance that the browser (or our website) isn’t blocked.

As far as possible, everyone always plays at the same time — at different game stations throughout the venue. Each duel is a 1-on-1, but multiple duels run simultaneously. For example, a group of 6 players will all be active at the same time in 3 different duels.

With odd group sizes, one player has a short break between duels before jumping right into the next game. We know from our surveys that a visit with e.g. 3 players is just as much fun as with 4 players.

You will get some exercise during our games. But you can’t expect competitive sport.

We recommend comfortable clothing and shoes. If you are ambitious, it is best to dress sportily.

Here you can see an overview of our games.

We always assign games to you automatically so that you can play as many different games as possible, but also have as little waiting time as possible.

However, you can change your next game at any time.

In addition, we give you the option of blocking physical games (e.g. for pregnant women) or games that are difficult for colorblind people.

We never mix visits!

Even if other groups play in our location at the same time, you will only ever play against other players from your group in your tournament and in the games.

You are not alone in the store during your visit. There will also be other groups playing at the same time.

However, we never mix visits. You will only ever play against other players from your group in your tournament and in the games.

The team with the most duel victories wins the tournament at the end.

If two teams have won the same number of duels, the team with the highest average power score wins.

At the end of your duel, we compare your result with all the players who finished the game before you. We use this to calculate your power score for the duel.

If you are better than 50% of all players ever, you will receive a power score of 50.

If you are better than 90% of all players ever, your power score will be 90.

The sum of your best Powerscores in each game is your overall Powerscore for our ranking.

If you want to play more matches outside of a tournament, you can earn or buy coins to do so.

A duel with two players costs 20 coins, i.e. 10 coins per person.

You can request a new password here:

https://www.gamer.now/users/password/new

You can login or sign up here:

https://www.gamer.now/users/sign_in

At the bottom of the registration page you will also find an option to register without email.

If you have any further questions, please send us an e-mail to the appropriate address:

General: service@gamer.now
Berlin: berlin@gamer.now
Bielefeld: bielefeld@gamer.now
Braunschweig: braunschweig@gamer.now
Cologne: koeln@gamer.now
Dortmund: dortmund@gamer.now
Düsseldorf: duesseldorf@gamer.now
Kiel: kiel@gamer.now
Lüdenscheid: luedenscheid@gamer.now
Tilburg: tilburg@gamer.now
Troisdorf: troisdorf@gamer.now
Vienna: wien@gamer.now
Würzburg: wuerzburg@gamer.now
Zurich: info@actionworld.ch

A visit with us works with any group size!

However, as we always form the duels from two players, it is naturally the case that one player will have to wait a little if the group size is odd.

However, you will notice that this is not a problem at all. You can recover a little more between two duels. We know from our surveys that a visit with 3 players, for example, is just as much fun as with 4 players.

You are welcome to bring someone with you to just watch. But please no more than 2-3 people per visit.

Before the start of the tournament, you divide yourselves into teams of the same size using our app.

In our experience, playing in ‘everyone against everyone’ mode is the most fun.

However, teams are also possible. The only important thing is that the number of players per team is the same. So, for example, if there are 9 of you, you can compete in three teams of 3 players each.

You are welcome to join us from just two players and receive a fully-fledged experience

We recommend a minimum age of 11 years.

There is no upper age limit - as long as the participants feel comfortable and are fit enough to actively participate, everyone is welcome!

Pregnant women are very welcome.

We even offer a special option for pregnant women to block all physical games when registering.

Overweight players are very welcome.

If you don’t want any physical games, you can block them directly when you register.

Most games are designed for standing players.

The branch does not have a disabled toilet.

Parts of the branch can only be accessed via stairs.

People with a severe disability pass (Schwerbehindertenausweis) pay a reduced fixed price of €10 per person. Just bring the pass on the day of your visit. Book as usual. Show the pass on site. We will then reduce the amount and refund any overpayment.

It is therefore best to send us an email to hamburg@gamer.now before you book. Then we can talk about how we can adapt a visit to your individual needs.

The entire visit is possible in German, English or Dutch.

For groups with different languages, instructions are given in English. However, the games and the mobile website use the language of the respective player. If two players who do not speak the same language play against each other, the duel is played in English.

Minimum age - We recommend a minimum age of 11 years. Our games are designed for a minimum height of 140 cm. Many games require fluent reading skills. We do not give a recommendation for younger children – whether a child under 11 takes part is solely the parents’ decision and responsibility.

Adaptation to age - If a child up to and including the age of 12 takes part in a duel, a significantly simplified “Kids” difficulty is automatically played. If a child up to and including the age of 15 takes part in a duel, a slightly simplified “Teens” difficulty is automatically played.

Supervision of children’s birthday parties - We recommend that a supervisor is present during the entire visit if the children are under 12 years of age. The supervisor does not need to participate in the games.

Toddlers - You are welcome to bring a toddler. However, you must be aware that it can be very loud in our store for long periods of time.

Dogs may be brought along in emergencies, but only if they are small, well-behaved and do not shed excessively. Dogs are generally not permitted on Saturdays. On other days, we recommend that you check with hamburg@gamer.now to ensure that it is not too crowded.

Our location is air-conditioned.

You will find plenty of lockers and a checkroom in our location

Unfortunately, we do not have changing rooms. However, you can change in the toilet if in doubt.

We do everything indoors. So we’re there for you whatever the weather.

There is free WLAN for you in our store

Public Transport
(1) Via U-Bahn line U1 to the Stephansplatz stop. From there it’s a 3-minute walk.

(2) Via U-Bahn line U2 to the Gänsemarkt stop. From there it’s a 4-minute walk.

(3) Via S-Bahn lines S1, S3, S7 or U-Bahn lines U1, U2, U4 to the Jungfernstieg stop. From there it’s a 7-minute walk.

By car
The nearest parking garages are the Parkhaus Gänsemarkt (Dammtorwall) APCOA, the Parkhaus Hotel Marriott APCOA and the Parkhaus Hanseviertel APCOA.

Address
Große Theaterstraße 1, 20354 Hamburg

Would you like to apply for a job with us? Then send your documents to helena@gamer.now.